If you are having any difficulties with this website or the online store, please contact Roseco customer service for assistance.
Q: How do I create an account to shop online at Roseco?A: If you are a new customer, you will need to establish a customer account by filling out the appropriate new customer forms. After we receive and verify your information, we will contact you with your new Roseco account number. Once you receive this number, you can then register for an online shopping account. After you finish your online registration, allow up to one business day for us to sync your Roseco account to your online shopping account.
Q: I registered for an online shopping account, and the webpage shows I'm logged in immediately after completing my registration (i.e. I see a "Welcome MY NAME" message). Does this mean I'm set up and ready to shop?A: Yes, and no. Once you have successfully filled out the registration form and created your online login, you can immediately shop for tools, supplies, and equipment. However, you will not be able to view pricing or add to your shopping cart any precious metals items until we verify and sync your Roseco account to your online shopping account. Please allow up to one business day for this to occur, or you can contact customer service for assistance.
Q: Why do I need to wait for the my Roseco account and my online account to be synced?A: Our online store shows all precious metals items at wholesale prices (i.e. jeweler's cost), which can vary based on each customer account setup. Also, since we sell strictly to the jewelry trade industry, we need some time to verify accounts. It is a measure to help us better service and protect the interests of our customer base.
Q: It has been a couple business days since I registered for my online account, or I'm told by customer service that my online account is synced. I have been logged in, but I still cannot view pricing or add to my shopping cart any precious metals items. Why not?A: If you are set up as a tools-only account, then you will not see pricing on precious metals items. If your Roseco account is set up to purchase precious metal items, then the most likely cause is that you need to delete your old Roseco login cookie and log back in to get a new cookie. Clear out your web browser's cookies and cache files, shut down your web browser completely, start up the browser again, go to roseco.com, and try to log in again. Now try to view a precious metal item. If after doing these steps, you still do not see pricing or an "add to cart" button, contact Roseco customer service.
Q: How accurate are these prices in your online store?A: Due to site limitations, our online store does not operate in real time. All prices shown reflect the previous day's metal markets, but you will be priced on the day your order is invoiced. There is a note at the top of the online store webpage that contains more information. The prices shown online are only estimates. If you need more accurate pricing, please contact Roseco customer service for a quote.
Q: I see my order totals and such when I check out. How accurate are the shipping and taxes?A: Due to site limitations, any applicable taxes are calculated upon invoicing and are not reflected in the online order confirmation. The same applies to the shipping cost. The online store offers various shipping estimates based on a 1-pound package, but your actual shipping cost will be based on the actual weight of the package and shipping destination upon invoicing. If you need an exact order total, please contact Roseco customer service with your order number for assistance.
Q: I am getting a "server busy" error or "error occurred while processing request..." while browsing items or ordering, and the rest of the page is blank or only partially loaded. What is this?A: The server periodically experiences traffic congestion and will have some lag generating pages. If you refresh or reload the page where this error occurred, it generally will come up fine the second time.
