Roseco, Inc. - Customer Service

CUSTOMER SERVICE

You can call us at (800) 527-4490 or locally at (972) 991-9731.

Phone lines are open Monday through Friday from 8:30 am to 5:00 pm Central Time.
The cutoff time for orders to be shipped out same day is 5:00 pm Central Time.

If you need directions to Roseco, please check out our Hours and Location section.

See our terms and conditions concerning orders, payment, credit, pricing, discounts, returns, and shipping.

Establishing a New Customer Account

If you are a retailer, jeweler, or craftsman and wish to establish a buying account with Roseco, you will need to fill out several customer forms and either mail or fax them back to us. Please allow 1-2 business days after receipt of your information to have your account set up and obtain an account number.

Once you obtain an account number, you can then register for an online account to be able to access pricing and place orders from our online catalog.

FedEx Shipping and Tracking

Roseco's preferred shipping method is via FedEx with Next Day Priority AM Delivery, Next Day Standard PM Delivery, 2-Day Delivery, and Ground Delivery. We do offset some of the shipping charges for orders of $25 or more. For packages that are shipping via FedEx Ground, the estimated delivery time will vary depending on destination. Below is a map of the estimated delivery days for FedEx Ground shipping from Dallas, Texas.

Fedex Ground Shipping Delivery Time Estimates Map

Please Note the Following (Quoted Directly from Fedex.com):

This map illustrates service schedules in business days as of November 2007 for FedEx Ground Shipments and is general representation of transit times.
For FedEx Ground, a business day does not include Saturdays, Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.

If you wish to track your package, please call customer service to obtain your package's tracking number, and you can then use the FedEx track packages page to check its status.